Elle.Be.O · Doctor CRM

Elle.Be.O · Prescriber CRM · April 2026 v3

Elle.Be.O Admin

Platform administration — compliance, onboarding, billing, and escalations for registered Doctors.

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Who is Admin?

Platform operations team

A

Elle.Be.O Platform Admin

Verified platform operator

The Admin team manages Doctor onboarding, compliance review, platform billing, and safety escalations. All messages in this channel are logged to the platform audit trail.

What to use admin chat for

Common topics and expected response times

  • Onboarding & verification

    1–2 business days

    AHPRA checks, credential uploads, profile approval

  • Compliance questions

    Same business day

    Injectable card queries, prescription validity, audit requests

  • Billing & subscription

    1–2 business days

    Plan changes, invoice queries, payment issues

  • Safety escalations

    Priority — same day

    Adverse events, flagged reviews, patient complaints

  • Technician affiliation

    1–2 business days

    Dispute resolution, verification status for linked technicians

Audit & compliance

All messages retained

Every message in the Admin channel is stored and auditable by the platform. There is no ephemeral or off-record mode. Reference Injectable Card IDs, booking IDs, or patient reference numbers when raising compliance or escalation topics — this allows Admin to locate the relevant records faster.